Privacy Policy

1. Who we are.

At The Cordina Group (“Cordina”), we comply with the Australian Privacy Principles (“APPs”) as contained in the Privacy Act 1988 (Cth) (Privacy Act). The APPs detail how personal information may be collected, used, disclosed, stored and destroyed, and how an individual may gain access to or make complaints about the personal information held about them.

For the purpose of this Privacy Policy, “Cordina” “we”, “us” or “our” means collectively and/or individually – Cordina Chicken Farms Pty Ltd (ABN 29 003 058 428); Cordina Foods Pty Ltd (ABN 17 002 429 825); Farmer Joes Chickens Pty Ltd (19 686 168 347); Summertime Chicken Pty Ltd (ABN 66 000 852 586) and R Cordina & Sons (ABN 90 000 280 375).

Our website address is: https://www.cordina.com.au

2. What personal information we collect and why we collect it

“Personal information” is information or an opinion about an identified individual, or about an individual who is reasonably identifiable.

We aim to collect personal information only directly from you unless it is unreasonable or impracticable for us to do so. For example, we collect personal information from you or about you from letters, emails, application forms and contracts that you submit to us, telephone calls with us, and from your activity on our website.

We collect, hold, use and disclose personal information from you or about you where it is reasonably necessary for us to carry out our business functions and activities. For example, we collect, hold, use and disclose your personal information as necessary to provide our goods and services to you or your organisation.

The kinds of personal information that we commonly collect and hold from you or about you include, but are not limited to your name, address, phone and fax numbers, email address, date of birth, drivers licence details, bank account details and credit card details.

When you browse or visit our website, or contact us directly electronically, we will automatically collect your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.

Your Web Comments

For any public comments made on our website, we may allow it in some instances. If we do, we will collect the data shown in the comments form, and also your IP address and, browser user agent string to help with our spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture may be visible to the public in the context of your comment.

Contact forms.

We use the information you provide to respond to requests made through our contact forms. As such, your email address may be recorded in our email client after a reply to you, and your information and record of the interaction may be recorded in our Customer Relationship Management system.

Cookies.

If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you post another comment. These cookies will last for one (1) year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal information and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal information and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. We will clearly indicate any content that is embedded from another website that this section may relate to.

Analytics

We may also partner with select, well recognised, third-party vendors (such as Google Analytics and Facebook) to allow tracking technologies, through the use of first party cookies and third-party cookies, to analyse and track users’ use of our site, determine the popularity of certain content and better understand online activity (such as “after reading this post, did the user continue elsewhere within the site, or exit the site”). By accessing our site, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We don’t transfer any personal information to these third-party vendors.

If we do not collect, hold, use or disclose your personal information, or if you do not consent, then we may not be able to answer your enquiry, complete the transaction you have entered into, or provide the goods / services that you or your organisation have contracted us to provide.

3. Who we share your personal information with

We do not sell our users’ personal information.

We share personal information about you in the limited circumstances stated in this policy and with appropriate safeguards on your privacy:

Subsidiaries, Employees, and Independent Contractors: We may disclose information about you to our subsidiaries, our employees, and individuals who are our independent contractors that need to know the information in order to help us provide our services or to process the information on our behalf. We require our subsidiaries, employees, and independent contractors to follow this Privacy Policy for personal information that we share with them.
Third Party Vendors: We may share information about you with third party vendors who need to know information about you in order to provide their services to us, or to provide their services to you or your site. This group includes vendors that help us provide our services to you (like payment gateway providers that process your credit and debit card information, fraud prevention services that allow us to analyse fraudulent payment transactions, chat email and postal delivery services that help us communicate with you, our web development partner (Web Adjusted) who manage this website on our behalf, those that assist us with our marketing efforts (e.g. by providing tools for identifying a specific marketing target group or improving our marketing campaigns), those that help us understand and enhance our Services (like analytics providers), and companies that make products available on our websites (such as the extensions on any eCommerce platform), who may need information about you in order to, for example, provide technical or other support services to you.

4. How long we retain your personal information.

We will retain your personal information whilst it is required for any of our business functions, or for any other lawful purpose. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

5. What rights you have over your personal information

You can be anonymous or use a pseudonym when dealing with us, unless:

the use of your true identity is a legal requirement; or
it is impracticable for us to deal with you on such basis.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal information we hold about you, including any personal information you have provided to us.

Access to your personal information will be provided unless there is a sound reason under the Privacy Act or other relevant laws. Other situations in which access to information may be withheld include:

A threat to the life or health of an individual.
Access to information creates and unreasonable impact on the privacy of others.
Request is clearly frivolous or vexatious or access to the information has been granted previously.
There is an existing or anticipated legal dispute resolution proceedings.
Denial of access is required by legislation or law enforcement agencies.

You have rights to request access to the personal information we hold about you. You also have rights to request we update and/or correct the personal information we hold about you. In most cases, we expect that we will be able to comply within 30 days of receiving your requests. However, if we do not agree to provide you access or to correct the information as requested, we will give you written reasons why.

Current and past employee’s personnel files of Cordina, access to their personal information is exempt from the Privacy Act and therefore, are not accessible to the individual. However, should correction of information contained in personnel files be required, the new information will need to be submitted to Human Resources Department in the required format.

6. Where we send your personal information

We do not share your personal information outside of Australia.

Visitor comments may be checked through an automated spam detection service.

7. Your contact information

We use the information you provide to register for an account, receive newsletters, use certain other services, or purchase products.

We will not sell or lease your personal information to third parties unless we have your permission or are required by law to do so.

We would like to send you email marketing communication which may be of interest to you from time to time. If you have consented to marketing, you may opt out later.

You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click on the unsubscribe link at the bottom of the email.

8. Additional information

Cordina recognises that privacy is a fundamental human right and further recognizes the importance of privacy, security and data protection to our customers and partners. As an organisation, with legal entities, business processes, management structures, and technical systems, we strive to provide protections across all of our operations that exceed legal minimums and to deploy consistent, rigorous policies and procedures.

This Privacy Policy informs you of our privacy practices and of the choices you can make and rights you can exercise in relation to your personal information, including personal information that may be collected from your online activity, use of devices, and interactions you have with the Group offline, such as when you engage with our customer support representatives. This Privacy Policy applies to all Cordina companies as well as Cordina owned websites, domains, services.

This Privacy Policy does not apply to any personal information we process on behalf of our business customers when we provide services. The contracts we have with our business customers control how we process your personal information in this context. If you are a customer, employee, or contractor of one of Cordina business customers and have questions about your personal information we recommend that you contact Cordina customer service in the first instance and, if needed, will provide assistance to them in responding your questions.

9. How we protect your personal information

While no online service is 100% secure, we work very hard to protect information about you against unauthorised access, use, alteration, or destruction, and take reasonable measures to do so. We have included reasonable security safeguards for electronic copy records. Reasonable technical safeguards include:

using passwords to restrict computer access and requiring regular changes to passwords for our employees.
establishing different access levels for our employees and so, your personal information can remain restricted.
using electronic audit trails.
installing virus protections and firewalls.
hosting our website with a secure webhost that monitors servers for potential vulnerabilities and attacks.
keeping up to date with our website software.
instillations of an SSL (Secure Socket Layer) certificate; and
policies and procedures for guidance to ensure our employees are competent in this area.

10. What data breach procedures we have in place

In case of a data breach, System administrators will immediately go through affected users and will attempt to reset passwords if needed after informing the user. Where it is ascertained that a breach has occurred and if required under the Privacy Act, we will notify the Privacy Commissioner and affected individuals as soon as practicable after becoming aware that a data breach has occurred.

11. Employee Personal Information

Employee records

The purpose of employee records is to have applicant and personnel records and to maintain current and past employee information for business and employment related purposes or were authorised by law.

The purpose of keeping records on candidates for employment is to allow Cordina to assess the suitability of candidates for employment.

The information in these files may include:

Application(s) for employment, including the applicant’s name, resume, statement addressing the criteria and referee reports.
Any tasks undertaken by the candidate during the selection process.
Notes from the interviewer/s during the selection process.
Contact details for the applicant and their referees.

The personal information in these files relates to the employee and may include:

Application(s) for employment, including the employee’s resume, statement addressing the criteria and referee reports.
Any tasks undertaken by the employee during the selection process.
Notes from the interviewer/s during the selection process.
The employee’s employment contract and other records relating to their terms and conditions of employment.
Proof of citizenship or passport details to verify proof of ability to work in Australia or New Zealand
Copies of academic qualifications and/or confirmation of these qualifications from the issuing body
Records of banking, tax and superannuation accounts and identification numbers
Records relating to the employee’s salary, benefits and leave.
Medical certificates or heal related information supplied by an employee or their medical practitioner, including pre-employment medicals.
Contact details for employee and next of kin.
Superannuation contributions
Information relating to the employee’s training and development.
Checklists to ensure all applicable information has been received and complied as required.

Subject to the Privacy legislation, employee records may be stores and processed by us for the following reasons:

Recruitment and selection information: we collect this to evaluate application for employment and make decisions in relation to selection of employees, we conduct identity checks, right to work checks. This assists us to make job offers, provide employment contracts, and prepare you for upcoming employment if you accept an offer from us. We also require personal details at this stage to help with identification.
Ongoing management of your employment including remuneration and benefits information, leave and absence information, performance management and other such information: we collect this to manage and maintain HR and employment records, to provide remuneration, benefits, pensions, to make appropriate tax and national insurance deductions and contributions, to identify and communicate with you, to manage performance and progress as well as training, development, promotions and manage grievances, allegations (e.g. whistleblowing, harassment), complaints, disciplinary processes. We may also use this information to process and manage payments in relation to those absences.
Responding to legal and regulatory requests: we will at all times comply with lawful requests by public authorities or otherwise required or authorised by applicable laws, court orders, government regulation or other regulatory authorities such as tax and employment authorities.

Employee’s obligations regarding the customer’s personal information

Cordina will only use personal information collected from employees during the time of employment for which it was given, or for the purposes which are directly related to one of the functions or activities of Cordina. Cordina may provide personal information to government agencies, other organisations, or individuals if the employee has consented and/or required or authorised by law.

Cordina recognises the need to be consistent, cautious, and thorough in the way that information about our clients, stakeholders and staff is recorded, stores and managed.

The preservation of confidential business information and trade secrets are vital to the interest and growth of Cordina. Any confidential information relating to Cordina is not permitted to be disclosed to an unauthorised person or misused in anyway.

The personal information in these files that relates to Cordina’s employees may include:

data and processes salary and personal details.
computer processes and data.
computer programs and codes.
Customer lists and preferences.
financial information on Cordina and its clients.
strategic direction of business or division.
marketing strategies and campaign data.
new product research, development, and implementation strategies; and technological.
Employees are required to meet standards which include, but not limited to, the following:
not making unauthorised statements to the media about Cordina’s business (requests for media statements should be referred to the direct line manager); and
prohibitions on leaking any confidential information to competitors, clients, customers, or the media.

If employment has been terminated with Cordina, the employee must return all intellectual property to which the employee had access during the course of employment, or temporary arrangement including all documents, materials, processes, and data; whether physical, electronic, computerised or any other form. As such, the employee may be required to sign a non-disclosure agreement as a condition of employment. Even if this agreement, has not been specifically prepared and signed, the condition set out in this policy remains enforceable for all employees, and forms part of the conditions of employment with Cordina.

Any breach to this policy, may subject the employee to a disciplinary action. In some serious cases, this may include a termination of employment.

12. Complaints and Concerns

We have procedures in place for dealing complaints and concerns about our practices in relation to the Privacy Act and the APPs. We will respond to your complaint in accordance with the relevant provisions of the APPs.

13. Contact us

The Cordina Group
Privacy Officer
55 Mandoon Road,
Girraween NSW 2145

T: (02) 9912 1755
E: info@cordina.com.au

Last updated: May 2026